Frequently Asked Questions
Why Choose InNOVAMED?

InNOVAMED is a family owned and operated business who prides themselves on using an innovative professionally modern approach to safety training, education and certification business. We pride ourselves on being on the cutting edge and offering a blended training option. This allows the customer to get the best of both worlds when it comes to online resources and hands-on training.

Our classes are amusing, low-stress, sharp, and professional. We build intelligence and certainty by allowing adequate time for Q&A and real-world scenarios. We exclusively offer enlightening and relevant course content delivered by knowledgeable, certified instructors. All of InNOVAMED’s certified instructors bring years of teaching and real-world experience to the classroom.

Our Team of Experts Can Help Answer Your Questions!
Our team of experts comes from various areas of the medical community and they are excited to help you grow in your healthcare skills.
Do I need a book to take this course?

The current edition (2015) of the textbook is required before, during, and after class for the following courses:
ACLS (American Heart Association, American Red Cross & ASHI).
BLS (American Heart Association, American Red Cross & ASHI).
PALS (American Heart Association, American Red Cross & ASHI).
Heartsaver (American Heart Association).
Wilderness First Aid (ASHI & American Red Cross).
***These requirements are in accordance with the certifying agencies, including the American Heart Association (AHA), American Red Cross (ARC), American Safety and Health Institute (ASHI), and the State of Florida. (All our prices include the book as a requirement to take the course).

Is the pretest required for this course?

Yes, there is a mandatory pre-test, which must be completed prior to class for the following courses:
-ACLS – Online pretest from the AHA.
-PALS – Online pretest from the AHA.
***These requirements are in accordance with the certifying agencies, including the American Heart Association (AHA), American Red Cross (ARC), American Safety and Health Institute (ASHI), and the State of Florida. This information is provided on our website, on your invoice, in your confirmation email, and in the course’s information and descriptions. If you have not completed the pre-course work, you must reschedule the class in accordance to our rescheduling policy (see:

Can I take a renewal course if my card is expired?

The American Heart Association’s policy regarding participants with expired cards entering renewal courses is as follows: “Students who present an expired Provider card at a renewal course will not be given the option of remediation (extra help and retesting after written or skills evaluation). They will need to repeat the entire provider course if they cannot successfully meet the course completion requirements when initially evaluated. “(AHA Program Administrative Manual, PG 51) Please review the study material prior to coming to course.

AHA e-Cards – What do I need to know?

All AHA courses (ACLS, BLS, PALS) will provide e-Cards to students.  You MUST provide a valid email address at the time of registration in order to receive your e-Card.
Once a class is finished and the documents are processed you will be assigned an e-Card to you (4 to 6 hours). You will be received in the email you provide us.  The AHA will send you an email containing the link needed to validate the card from If you do not receive your link, please check your spam/junk/promotions folders before contacting the office. You MUST open the American Heart Association’s email and complete the steps to claim your e-Card. You will receive a special e-Card code which can be shared with your employer to verify that your card is valid and current.
The validity of cards can be checked by students and employers at:
We will send the e-Card code to your employer who paid for your courses or provided you with a discount code.

All Courses. Where will my card be sent?

If you paid for your course in full – The card will be sent to your email at the end of the course.
If your employer paid for the course or provided you with a discount code, the card will be sent to the address provided by your employer.
***AHA Card Policy***
Training Centers or Training Sites must issue course completion cards within 20 days of successful course completion. Please contact your AHA Instructor, Training Site or Training Center if you have any questions about your card.

I failed my course, what is my next step?
Please contact the office calling 407-624-6888 to do arrangements to retake the course. The course will be offered with a reduced cost for AHA, ARC and ASHI courses. You must meet the requirements established by the certifying agencies.
our mission
Our mission is to supply healthcare to everyone in need of it. From the busy professionals to those outside the industry needing the necessary training to be ready for health care situations if and when the need arises. We want to be the one stop anyone considers for healthcare training.
our philosophy
Our philosphy is based on trust and having a caring mindset.  We want to teach the critical elements can help save a life.  We believe using time tested training techiques – those attending our workshops will be safer and more readily prepared for the healthcare emergenices.

More Reasons Why To Choose Us

The American Heart Association strongly promotes knowledge and proficiency in BLS, ACLS & PALS, and half-developed instructional materials for this purpose. Use of these materials in an educational course does not represent course sponsorship by the American Heart Association. Any fees charged in such a course, except for a portion of fees needed for AHA course material, do not represent income to the Association.

“We provide the ease and efficiency that lets you focus on saving lives.”